Privacy Policy

The information provided below outlines how customer information is collected, used, and managed on this website.

VKMSilks is a brand owned and operated by M/S Shadhan Creations Private Limited. Protecting the privacy of our customers is of utmost importance to us, and we are committed to safeguarding all personal information shared with our website.

Collection & Use of Information

When we request personal information from customers to enhance their experience on our website, it is collected strictly in accordance with this Privacy Policy.
We may collect personal details such as your name, date of birth, contact information, location details, and other relevant information required for order processing or customer surveys.
When you browse our website, we automatically receive your computer’s Internet Protocol (IP) address to help us understand your browser type and operating system.
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or request a return, you consent to our collecting and using that information solely for those specific purposes.
If we request your personal information for secondary purposes, such as marketing, we will either seek your explicit consent or provide you with the option to decline.

Marketing Communication

We may use your information to contact you for customer feedback, market research, or service improvement.
With your consent, we may periodically send promotional emails about new products, special offers, or other updates relevant to you.
If you no longer wish to receive marketing communications, you may withdraw your consent at any time by writing to vkmsilksarni@gmail.com.

Accuracy of Information

If you believe that any personal information we hold about you is incorrect or incomplete, please contact us at vkmsilksarni@gmail.com. We will promptly review and correct the information.

Disclosure of Information

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law.
We reserve the right to modify this Privacy Policy at any time. Any changes or updates will take effect immediately upon being posted on the website. Customers are encouraged to review this policy periodically.
In the event that our store or business is acquired, merged, or transferred to another entity, your personal information may be transferred to the new owners so that business operations may continue uninterrupted.

Third-Party Service Providers

Third-party service providers engaged by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide, such as payment processing or logistics.
Certain third-party providers, including payment gateways and transaction processors, operate under their own privacy policies. We recommend reviewing their policies to understand how your information is handled.
Some service providers may be located in jurisdictions different from yours or ours. By proceeding with a transaction, you acknowledge that your information may be subject to the laws of those jurisdictions.
For example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, your information may be subject to U.S. laws, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our Terms of Service no longer apply.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage users to read their privacy statements.

Security

We are committed to ensuring that your personal information is secure. Appropriate physical, electronic, and managerial safeguards have been implemented to prevent unauthorized access, disclosure, or misuse.
Credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is completely secure, we comply with all PCI-DSS requirements and follow additional generally accepted industry security standards.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

VKMSilks
(A brand of M/S Shadhan Creations Private Limited)
📧 vkmsilksarni@gmail.com