Privacy Policy

1. Collection & Use of Information

When you browse or interact with our store, personal data is collected strictly in accordance with this Privacy Policy:

• Personal Identification: Details such as your name, date of birth, contact number, shipping and billing address, and transaction-related data are requested exclusively to process orders, verify payments, manage deliveries, and handle customer service inquiries.
• Automated Device Details: When browsing our website, we automatically receive your device’s Internet Protocol (IP) address to help us analyze browser compatibility, network performance, and operating system standards.
• Consent of Use: By submitting personal information to complete transactions, verify payment methods, place orders, schedule courier deliveries, or arrange returns, you grant consent for us to collect and use that data solely for those specific purposes.
• Secondary Purposes: If your information is requested for secondary objectives (such as surveys or promotional communication), we will seek your explicit consent or provide an immediate option to decline.

2. Marketing & Promotional Communications

With your affirmative consent, we may periodically send email updates regarding exclusive silk collections, festival releases, showroom events, or service improvements.

If you no longer wish to receive marketing newsletters or communications, you may withdraw your consent at any time by sending an email request to [email protected].

3. Accuracy & Correction of Data

We strive to keep your records precise and up to date. If you believe any personal detail we hold about you is incomplete, outdated, or inaccurate, please write to us at [email protected]. Our administration will promptly review and correct the record.

4. Disclosure & Data Transfer

We do not sell, rent, lease, or distribute your personal details to external commercial parties. Disclosures occur only in the following defined scenarios:

• Legal Mandate: Where required by applicable statutory regulations, judicial warrants, or law enforcement orders.
• Corporate Restructuring: If VKM Silks or M/S Shadhan Creations Private Limited undergoes a merger, acquisition, or operational transfer, client data may transition to the new governing entity to ensure ongoing order fulfillment and uninterrupted service.

5. Third-Party Service Providers & External Links

Third-party partners engaged by us (including payment gateways, logistics aggregators, and shipping partners) collect and handle customer data only to the minimum threshold required to perform their contracted operations.

Jurisdiction & Terms: Certain financial gateways and payment processors enforce separate data policies and may maintain server facilities outside your local territory. By completing a transaction, your payment details may be subject to the legal framework of those jurisdictions. Once you leave our domain or are redirected to a third-party checkout portal, our policies cease to govern.

Our platform may also display references or links to external websites. We are not responsible for the privacy practices of third-party domains and encourage patrons to review their specific privacy documentation.

6. Security & Payment Safeguards

We implement administrative, technical, and physical safeguards to prevent unauthorized access, alteration, or data disclosure:

7. Policy Modifications

We reserve the right to revise this Privacy Policy at our discretion. All modifications or operational amendments take effect immediately upon being posted on this page. We encourage visitors to review this document periodically.