Return, Exchange & Refund Policy

1. Order Cancellations

VKM Silks (operated by M/S Shadhan Creations Private Limited) does not entertain order cancellations once payment has been successfully completed, as loom processing, physical inspection, and packaging begin immediately.

If you wish to enquire further regarding a cancellation request before dispatch, please contact our support team immediately at +91 78128 74892 or write to [email protected].

2. Refund Policy

Monetary refunds are not offered as a standard store policy. Discretionary exceptions are made strictly in extreme circumstances, specifically:

• Receipt of a physically damaged or structurally defective product upon arrival.
• Dispatch of an incorrect item that does not match your confirmed order invoice.

All such occurrences are evaluated on a case-by-case basis and approved solely at the discretion of VKM Silks management.

3. Exchange Guidelines

Every silk saree undergoes stringent hand-inspection prior to shipment. In the event you need to request an exchange, please review the requirements:

• Mandatory Unboxing Video: Customers must record a complete, uninterrupted unboxing video from the initial parcel opening. Submitting this video is strictly mandatory for any claim concerning defects or transit damage.
• Notification Window: You must email your exchange request to [email protected] within 24 hours of receiving the delivery, including your Order ID, reason, and the unboxing video.
• Gateway Deductions & Store Credit: For approved exchange requests, an 8% payment gateway processing fee will be deducted. The net amount will be issued as store credit points redeemable exclusively on your next VKM Silks purchase.
• Customer Care Verification: Please reach out to our team and obtain formal approval before shipping any item back to our facility.

4. Non-Eligible Exchange Items

We do not accept returns on vkmsilks.com. Exchanges will be declined under the following conditions:

• Sale Items: Products acquired during clearance, festive sales, or promotional discounts are not eligible for exchange, return, or refund.
• Customized / Altered Sarees: Sarees with the blouse portion cut, modified, or stitched.
• Tasselled Sarees: Pieces where custom tassels (kuchu) have been hand-knotted or added.
• Gift Cards: Gift cards are strictly non-refundable and cannot be exchanged for cash.
• Color Variations: Minor tone variations between digital catalog screens and the actual handwoven textile, as photos are captured under calibrated studio and daylight conditions for authenticity.

5. Exchange Shipping Address

Once your exchange request is verified and authorized by our team in writing, please ship the parcel via a tracked courier service to our Salem facility:

Please note: Customers bear full responsibility for return shipping costs. Outbound and return logistics charges are non-refundable. Turnaround delivery time for exchanged items may vary based on your geographic location.

6. Product Care Disclaimer

Pure Kanjivaram silk requires gentle handling and dry cleaning. VKM Silks holds no liability for damages occurring post-delivery due to rainfall, moisture exposure, stains, improper washing/ironing techniques, rough use, or natural fabric wear over time.